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FAQs


On this page we have collected the most popular questions, so that you could easily find the answer for almost any question you may have.

About orders

  • How to order?
  • What are the payment method available?
  • What is L/C
  • What is T/T
  • What is FOB and CIF?
  • What kind of import procedures and documentation are required when making a purchase?
Step 1. Select Product Select Product you would like to buy from our stock list. If you would like more information and details, please contact us.

Step 2. Order product Place your order by Product inquiry form, fax or email.

Step 3. Receive Proforma Invoice After we accept your order, we email you Proforma Invoice.

Step 4. Make payment Please make payment by T/T, L/C, PayPal or credit card.

Step 5. Loading & Shipping After we make sure of your payment, we load a container with the tractors you ordered. We also email the photo of B/L in advance.

Step 6. Receive Documents After shipping, we send you all the required documents such as original B/L &c., for the custom clearance by EMS.

Step 7. Arrival of Product Pick up the Product at your port.

You may pay by Letter of credit (L/C) or Telegraphic transfer (T/T).
L/C is a document issued mostly by a financial institution, used primarily in trade finance, which usually provides an irrevocable payment undertaking. Almost all letter of credit are irrevocable, i.e. cannot be amended or cancelled without prior agreement of the beneficiary, the issuing bank and the confirming bank.
T/T is the most common payment method that requires the use of cable or telegraph to remit money.
FOB (Free On Board)
In regards to FOB contract, the exporter will take responsibility of all risks and costs of delivery of cargo up to the port and loading onto vessel. All other costs i.e. Ocean freight charge, insurance fee, import tax, and customs charges at destination port are the responsibility of the importer.

CIF (Cost, Insurance and Freight)
CIF contract , the exporter will be responsible of all cost of the delivery of cargos up to the destination port (incl Ocean freight and Insurance etc) All other costs that occur after unloading at destination port (i.e Import tax customs charge etc) are the responsibility of the importer.
Requirements differ from country to country. Contact your local customs office to confirm relevant procedures.

About shipping

  • Do you ship worldwide?
  • Which ports do you ship from?
  • When will the products I ordered arrive?
Yes. We ship to all major ports worldwide.
We ship mainly from the port of Yokohama (Kanagawa Prefecture). Please contact us for more details regarding other ports.
"As is" orders can be loaded and shipped in as soon as three days to one week after receipt of payment. Shipping times vary according to destination. Shipments to Europe and the Americas generally take around 30–45 days. Shipments to Asia generally take around 7–20 days.. If you would like to know the arrival date, we will check and inform you the shipping schedule such as the loading date, shipping date and arrival date.

About Loading

  • What condition is the equipment loaded?
  • Do you have a minimum lot?
We load a container with the equipment after thorough inspection. The tires, rotaries and fragile parts are separated and loaded. If loading condition has some problems, please let us know, we will solve them immediately.
We only ship products overseas in cargo containers. We use 20- and 40-ft high-cube containers. However, if you are able to pick up your order from our yard, we can arrange to ship individual units.

About Products

  • Do you sell a single unit?
  • How is the condition of your products?
  • Do you find the products we want if we cannot find them on this web site?
  • Is it possible to get information on incoming stock ahead of time?
  • Is it possible to only purchase parts?
  • Do you sell new products?
  • What should I do if I have a problem with a product I purchased?
Yes. We sell even a single unit. However, even if how many units you order, our charges will be same.
We are always trying to find products which are in the best condition. So, we are confident of our products. However all products are not perfect because we mainly deal in used products. In the case of products with defects we will give you a discount.
Yes. We will do our best to meet your requests. Please feel free to ask us anything. We also sell brand-new products.
Our purchasing department buys new machinery and updates our inventory management system on a daily basis. Information regarding new stock is updated daily. Regrettably, we are not able to provide information regarding specific types of machinery ahead of time.
Yes. Contact us for more details
Yes. We can arrange any kind of products upon your request.
We will do all that we reasonably can to deal with problems attributable to error on our part (for example, damage caused during loading, product defects that were not communicated to you at the time of purchase, and other issues).

Other questions

  • Is it safe even for beginners?
  • Do you deal with individual customers?
  • When are you going to get back to me? I submitted an inquiry via your contact form, but I haven’t received a reply yet.
If you import from a foreign country for the first time and have no experience of customs procedure, we will cooperate will you to have your container shipped safely through our worldwide custom clearance agency network.
Yes. We welcome both individual and corporate customers.
We receive a large volume of inquiries, which we deal with as quickly as possible on a first-come, first-served basis. We will process your inquiry as soon as we can. Thank you for your patience.